Refund Example:
Customer: “I ordered a jacket from your store, but it’s too small. I would like to request a refund, please.”
Store Response: “We’re sorry the jacket didn’t fit! Please return the item in its original condition, and we will process a full refund once we receive it. You can expect the refund within 5-7 business days after processing.”
Dispute Example:
Customer: “I never received my order, but I was charged for it. I’d like to open a dispute for a refund.”
Store Response: “We apologize for the inconvenience. According to the tracking information, the package was marked as delivered. We’ll investigate the issue with the shipping company. In the meantime, we will issue a partial refund while we resolve the matter.”